Appointments, Cancellation and Refunds
Text version: 1 October 2026
Appointments
Members request appointments at eligible branches, subject to automatic or manager approval. Pending requests hold a slot for up to 24 hours or until the start time. Confirmed bookings can be cancelled through the account at least 24 hours in advance; contact the centre for later changes. This operational rule does not remove statutory rights.
Service fees and requests
The platform does not charge beauty-service fees when booking; payments to centres and treatment disputes are addressed with the centre. Send plan cancellation/refund requests with the request number and reason to our company contact. Service dates, performance, written terms and applicable law are considered. There is no blanket no-refund rule.
Consumer transactions and pre-contract information
Statutory withdrawal rights and exceptions apply to qualifying consumer distance transactions, generally within 14 days. Any choice to start service during that period and its consequences must be explained separately before the transaction. Business-purpose subscriptions require a separate assessment. Provider identity, tax-inclusive total, duration, performance, cancellation/withdrawal and complaint details must be supplied on a durable medium before payment. This general page does not replace transaction-specific pre-contract information and a distance contract.
Operator and contact
Cen Medya Limited ŞirketiZafer Mh. Adile Naşit Blv. No:1/1 CityCenter HomeOffice No:111 Esenyurt İstanbul
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